1. Booking & Payment

• Full payment is required to secure any class or studio session.

• Party hire dates are confirmed only once the booking fee or required payment has been received.

• All bookings operate on a first‑come, first‑served basis.

 

2. Late Arrivals, Cancellations & Rescheduling

Late Arrivals

• If you are running late, please message, email, or call us as soon as possible.

• Sessions cannot be extended beyond the time originally booked and paid for.

• Extensions may only be possible if the following session has available space, but this is not guaranteed.

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Cancellations & Rescheduling

• Cancellations or rescheduling must be made at least 24 hours before your class or session.

• Cancellations with less than 24 hours’ notice, or no‑shows, are non‑refundable.

• Bookings made within 24 hours of the start time are non‑refundable and non‑reschedulable.

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Studio‑Initiated Changes

• We may cancel or reschedule sessions due to unforeseen circumstances.

• Participants will be notified as early as possible and offered a full refund or transfer to another date.

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Party Bookings (Short‑Notice Policy)

• Party bookings require 48 hours’ notice for cancellations, changes to session duration, or adjustments to painter numbers.

• If fewer than 8 painters attend, the fee for 8 painters will still apply.

• ​Cancellations made with less than 48 hours’ notice are not eligible for a refund and cannot be rescheduled.

 

3. Health & Safety

• All participants must follow staff safety instructions.

• Failure to follow safety guidance may result in removal without refund.

• Smoking, including vapes and e‑cigarettes, is not permitted indoors.

• Jackets and bags must be stored on hooks or chairs to keep walkways clear.

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4. Alcohol & Substance Policy

• We reserve the right to refuse entry or remove anyone who appears intoxicated or under the influence of drugs.

• BYOB is permitted for guests aged 18+ with valid proof of age.

• Alcohol must be consumed responsibly; disruptive or unsafe behaviour results in removal without refund.

• Guests bringing alcohol must dispose of bottles, cans, and waste appropriately.

• Please inform us in advance if you intend to bring alcohol.

• No one under 18 may be present during sessions where alcohol is consumed.

• Drinks may be required to remain on a designated side table for safety.

• Alcohol consumption is at the participant’s own risk.

• Participants are responsible for arranging safe travel home.

• Staff decisions regarding safety, intoxication, or removal are final.

 

5. Food, Drink & Allergy Considerations

• Participants may bring their own food and drinks.

• All guests must be mindful of others’ allergies.

• If another painter has a relevant allergy, certain foods may be restricted during the session.

• The studio is not responsible for allergic reactions caused by food or drink brought by participants.

• Party food i.e pizza or takeaways are not permitted to be taken in without prior communication and confirmation. 

 

6. Coffee Machine Use

• The coffee machine is self‑service.

• Staff will provide guidance on safe use; written instructions are available.

• Participants must use the machine carefully to avoid burns or injury.

• The studio is not liable for injuries sustained while using the drinks machine.

• Damage to the machine or drinkware may incur repair or replacement charges.

• Used cups and glasses must be left in a safe place for staff to collect.

• Children under 12 are not permitted to use the machine without an adult. 

 

7. Use of Materials & Equipment

• All tools, brushes, palettes, and materials remain the property of the studio.

• Completed pieces must be taken home after spray‑sealing.

Participants must:

• Handle brushes gently.

• Follow instructions for specialist tools.

• Minimise waste (start with a small 5p‑sized amount of paint).​

 

8. Breakages

• Any item broken - accidental or intentional - must be paid for by the participant responsible.

• For children this responsibility falls on the parent / guardian. 

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9. Adult Classes

• Participants must be 16+.

• Comfortable clothing is recommended.

• Aprons are provided, but the studio is not responsible for stained or damaged clothing.

• Missed sessions are non‑refundable and non‑transferable unless otherwise stated.

• Please inform us in advance of any severe allergies.

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10. Minimum Attendance for Classes

• A minimum of 4 participants is required for adult classes.

• If minimum numbers are not met, the class may be rescheduled or cancelled.

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11. Adverse Weather

• In severe weather, classes will typically be rescheduled.

• The studio is not responsible for travel arrangements.

• Participants should prioritise their safety.

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12. Media Release

• By attending sessions or parties, you grant permission for photos or videos to be used for promotional purposes.

• If you prefer not to be photographed, please inform us at the start of the session.

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13. Parking Policy

• Parking is available on a first‑come, first‑served basis; spaces may be limited between 9am and 4pm.

• Additional on‑street parking is available nearby.

• Guests are responsible for parking legally and safely.

• The studio is not responsible for damage, loss, theft, fines, or fees.

• All vehicles, bikes, and other transport must be parked in designated bays (where applicable) and securely locked.

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14. Children Attending Studio Sessions 

• Children under 16 must be accompanied by a responsible adult for the duration of the session. We do not provide supervision, and any booking will be cancelled without refund if a child arrives without an accompanying adult.

• Our insurance policies do not permit us to look after children without a parent or guardian present.

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15. Blue Light Card and Student Discount

• Discounts can only be redeemed with a valid, in‑date Blue Light Card or Student Card, and only the card holder is eligible to receive the discount.

• Proof must be shown at the time of your visit. If you are unable to provide valid proof, any discounted amount shown on the website will need to be paid in full, and no further discounts will be applied.

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