1. Booking & Payment

• Full payment is required to secure any class or studio session.

• Party hire dates are confirmed only once the booking fee or required payment has been received.

• All bookings operate on a first‑come, first‑served basis.

 

2. Late Arrivals, Cancellations & Rescheduling

Late Arrivals

• If you are running late, please message, email, or call us as soon as possible.

• Sessions cannot be extended beyond the time originally booked and paid for.

• Extensions may only be possible if the following session has available space, but this is not guaranteed.

Cancellations & Rescheduling

• Cancellations or rescheduling must be made at least 24 hours before your class or session.

• Cancellations with less than 24 hours’ notice, or no‑shows, are non‑refundable.

• Bookings made within 24 hours of the start time are non‑refundable and non‑reschedulable.

Studio‑Initiated Changes

• We may cancel or reschedule sessions due to unforeseen circumstances.

• Participants will be notified as early as possible and offered a full refund or transfer to another date.

Party Bookings (Short‑Notice Policy)

• Party bookings require 48 hours’ notice for cancellations, changes to session duration, or adjustments to painter numbers.

• If fewer than 8 painters attend, the fee for 8 painters will still apply.

• ​Cancellations made with less than 48 hours’ notice are not eligible for a refund and cannot be rescheduled.

 

3. Health & Safety

• All participants must follow staff safety instructions.

• Failure to follow safety guidance may result in removal without refund.

• Smoking, including vapes and e‑cigarettes, is not permitted indoors.

• Jackets and bags must be stored on hooks or chairs to keep walkways clear.

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4. Alcohol & Substance Policy

• We reserve the right to refuse entry or remove anyone who appears intoxicated or under the influence of drugs.

• BYOB is permitted for guests aged 18+ with valid proof of age.

• Alcohol must be consumed responsibly; disruptive or unsafe behaviour results in removal without refund.

• Guests bringing alcohol must dispose of bottles, cans, and waste appropriately.

• Please inform us in advance if you intend to bring alcohol.

• No one under 18 may be present during sessions where alcohol is consumed.

• Drinks may be required to remain on a designated side table for safety.

• Alcohol consumption is at the participant’s own risk.

• Participants are responsible for arranging safe travel home.

• Staff decisions regarding safety, intoxication, or removal are final.

 

5. Food, Drink & Allergy Considerations

• Participants may bring their own food and drinks.

• All guests must be mindful of others’ allergies.

• If another painter has a relevant allergy, certain foods may be restricted during the session.

• The studio is not responsible for allergic reactions caused by food or drink brought by participants.

 

6. Coffee Machine Use

• The coffee machine is self‑service.

• Staff will provide guidance on safe use; written instructions are available.

• Participants must use the machine carefully to avoid burns or injury.

• The studio is not liable for injuries sustained while using the drinks machine.

• Damage to the machine or drinkware may incur repair or replacement charges.

• Used cups and glasses must be left in a safe place for staff to collect.

 

7. Use of Materials & Equipment

• All tools, brushes, palettes, and materials remain the property of the studio.

• Completed pieces must be taken home after spray‑sealing.

• Participants must:

• Handle brushes gently.

• Follow instructions for specialist tools.

• Minimise waste (start with a small 5p‑sized amount of paint).​

 

8. Breakages

• Any item broken - accidental or intentional - must be paid for by the participant responsible.

• For children this responsibility falls on the parent / guardian. 

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9. Adult Classes

• Participants must be 16+.

• Comfortable clothing is recommended.

• Aprons are provided, but the studio is not responsible for stained or damaged clothing.

• Missed sessions are non‑refundable and non‑transferable unless otherwise stated.

• Please inform us in advance of any severe allergies.

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10. Minimum Attendance

• A minimum of 4 participants is required for adult classes.

• If minimum numbers are not met, the class may be rescheduled or cancelled.

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11. Adverse Weather

• In severe weather, classes will typically be rescheduled.

• The studio is not responsible for travel arrangements.

• Participants should prioritise their safety.

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12. Media Release

• By attending sessions or parties, you grant permission for photos or videos to be used for promotional purposes.

• If you prefer not to be photographed, please inform us at the start of the session.

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13. Parking Policy

• Parking is available on a first‑come, first‑served basis; spaces may be limited between 9am and 4pm.

• Additional on‑street parking is available nearby.

• Guests are responsible for parking legally and safely.

• The studio is not responsible for damage, loss, theft, fines, or fees.

• All vehicles, bikes, and other transport must be parked in designated bays (where applicable) and securely locked.